Giving Feedback and Criticism
He has a right to criticise, who has a heart to help.
– Abraham Lincoln
Sometimes we have to give our
feedback and criticism to others. It may be for their good or for our good. But
the most important thing to remember is how to give the feedback, especially
negative feed backs and criticisms. The purpose of a negative feedback or
criticism should be to help the other person and not to punish or insult.
Evaluate the quality of your
feedback with reference to the following factors:
- The words you
use – are they kind and appropriate?
- The timing of
your feedback – is it the right time? Choose a neutral occasion and not
when the other person is emotionally charged.
- The place.
Praise in public, criticise in private.
- Be genuine in
your intention and let the other person know it.
- Check if the purpose
of your feedback is achieved and how the other person has taken it.
·
Let the other person know why and what you are
trying to communicate.
A little amount of empathy and
tact will go a long way to maintain a healthy rapport even after you have given
the feedback and criticism.
(From my book '365 Exciting Ways to Live')
NC Sridharan
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