The most important thing in communication is hearing what isn't
said.
When you are
addressing someone, two things are taking place: you are evaluating others, and
others are evaluating you! In fact, even if you are not evaluating others,
others are always evaluating you. It is very important that you get the
feedback of the evaluation. Some may give their feedback directly. But many may
not. Non verbal cues are very important.
Next time when
you speak to someone, notice the their facial expression. People can communicate
with you without uttering a single word! Research on body language say the
following:
- Pursed
lips may mean that emotions are held back
- Yawning
may mean that the person feels bored and sleepy
- Raised
eyebrow may mean that the person is surprised at what you say
- A
head nod may mean that either the person agrees or disagrees
- If
the person is not maintaining eye contact with you, it may mean that his
mind is wandering or he is avoiding you
- If
someone is looking at his wrist watch, it may mean that you are not
engaging his mind interestingly or that you are exceeding your time
A good public
speaker is sensitive to understand the mind of the audience through their
facial expression.
N C Sridharan
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